Frequently Asked Questions

No. All enquiries sent to any Owl Centre inbox or platform are picked up. Duplicate messages can delay response times.

If you or someone else is in immediate distress, please contact:

• Your GP
• 111 for urgent medical advice
• A&E for emergencies

Please visit our Urgent Support page if you require further support.

Please email enquiries@theowl.org. We will review your referral status and update you once complete.

No — we cannot provide individual waiting list positions. Referrals are processed strictly in the order received.

The Right to Choose pathway allows eligible individuals in England to access NHS‑funded, remote Autism or ADHD assessments. You can find more information about Right to Choose via our website here.

We cannot give timeframes. Appointments are offered as soon as clinical capacity becomes available.

Speak with your GP and complete the RTC forms on our website here. If you need both autism and ADHD assessments, both sets of forms must be submitted.

You will be contacted once your referral is triaged. For reassurance, you may also check with your GP.

Yes (children must be 6+):
Online: £2,000
Cheltenham (face-to-face): £2,300

Yes:
Online: £2,000
Cheltenham: £2,300

Yes (children must be 7+):
Online: £950
Online with QbCheck: £1,150

Yes — all online:
Standard: £950
With QbCheck: £1,150

A computer‑based test completed at home that measures:

• Inattention
• Impulsivity
• Hyperactivity

It provides objective data to support diagnosis.

No — The Owl Centre no longer provides Therapy Services.
We continue to offer neurodevelopmental assessments.

We will:

• Confirm your email
• Resend the questionnaires
• Update your details if needed

Email: enquiries@theowl.org

Yes — extensions can be provided.

To cancel an appointment, please email enquiries@theowl.org and we will help arrange a new appointment.

Autism assessments:

• 2‑hour developmental history
• 1‑hour observation

ADHD assessments:

• One 2.5‑hour appointment

Most are appointments are online, via Microsoft Teams.
Private face‑to‑face options are available in Cheltenham.

We’ll check and resend if issued.
If not yet ready, it will be reviewed and processed.

Yes — a diagnosis confirmation document can be provided.

We will review and correct any inaccuracies where appropriate.
Email enquiries@theowl.org

Our dedicated clinical medication team manages all medication and side‑effects queries.

Please try to contact us at least 24 hours before the scheduled appointment. You will be charged 50% of the session price if you do not attend without cancelling in advance. This is to cover our therapists’ loss of earnings and perhaps also any room booking fees that we incur. Also, if you are late for an appointment, you will be charged in full but the appointment will end at the scheduled time.

Currently, we send out invoices by email at the end of each month for that month’s sessions. The invoice provides clients with an option to make an internet bank transfer or to send a cheque through the post.

We are unable to accept childcare vouchers as payment, nor can we currently take card payments over the ‘phone. We can, however, take payments from most medical insurers. Please liaise with your insurer to find out if they meet the full costs of our treatment, and whether you would pay us and claim back from them, or whether we should email our invoice to them.

After invoices are sent out, we ask families to pay within 15 days, and schools and other organisations to pay within 30 days.

Contact Us as soon as possible to discuss your situation.

Through a Subject Access Request (SAR):

• Can be verbal or written
• Usually free
• Third‑party details are redacted
• Proof of identity required

Complaints are reviewed under our official Complaints Policy.