Contact The Owl

Asking for support or information can feel overwhelming at times. This page is designed to make things simpler, helping you find the best way to contact The Owl and connect with the right team as quickly and easily as possible. You’re not alone – we’re here to help every step of the way.

Important: Please submit only one enquiry using the forms below. Submitting multiple enquiries about the same issue will not speed up a response and may cause delays, as it creates duplicates for our team to review.

If you are:

A parent/guardian
A client (patient)
A school (eg SENCO)
An NHS GP

Click Here

If you are:

An ICB
A Partner

Click Here

If you are:

A job applicant
A recruitment agency
Making a general enquiry

Click Here

If you are looking to:

Give our team a compliment
Provide service feedback
Raise a concern/complaint
Chat about PR/Marketing
Feature on our podcast

Click Here

Mental Health Support

While we’re here to support wherever we can, The Owl is not an emergency service and we’re unable to offer out‑of‑hours support. If you or your child needs urgent help, please seek immediate support by calling 999, attending A&E, or contacting your GP, depending on the situation.

- 999 – if your life is at imminent risk, please call 999 for immediate help
- Your GP
- Your Local A&E Department
- Get help from 111 online or call 111 and select the mental health option.

Urgent Support

Making a Complaint

At The Owl Centre, we are driven by a shared purpose: changing lives to flourish and thrive. We aim to provide a service that is compassionate, person-centred, and consistently high quality. However, we recognise that sometimes things don’t go to plan, and we also want to make sure we are always improving.

Your feedback matters to us. It helps us learn, improve, and continue to deliver care in a way that reflects our commitment to working as one team, with reliability, creativity and passion. We will always handle concerns and complaints fairly, openly, and respectfully.

More Info