Below, you’ll find some helpful information about what you can expect from us and what we ask from you. We’ve included the key things you need to know in a quick, easy-to-read guide. If you’d like more detail, you can also read our full policies.
We want The Owl to be a safe, respectful and supportive place for everyone. We’re always happy to listen to questions, concerns and feedback, and ask that everyone treats our colleagues with kindness and respect. We will not accept behaviour that is abusive, threatening, discriminatory or makes someone feel unsafe.
We understand that sometimes things happen and you may not be able to attend an appointment. Please let us know as soon as possible if you need to cancel or rearrange, and we’ll do our best to support you. This policy explains what happens when an appointment is cancelled, missed or a child or young person is not brought to their appointment, including how we consider individual circumstances, accessibility needs and repeated non-attendance.
